Designing Powerfull Knowledge Management In Building Learning Organization

Designing Powerfull Knowledge Management In Building Learning Organization

Background Designing Powerfull Knowledge Management In Building Learning Organization:

“Deliver more, and do it with less resource”
Isn’t that the productivity challenge that everyone in business is facing today?
A key way to achieve this is by sharing know-how – by using and adapting what someone else has already learned. Many people know instinctively they should be doing this, but struggle to know how to get started.

The record of what we know at a single point in time, now. Our world continues to change, and we continue to learn. We look forward to hearing what you learn through the experience of reading, and most importantly applying, what follows in the Knowledge Management.

Objectives:

  • To know how to design the knowledge management blueprint this will align with company vision, mission and values.
  • To know the basic of knowledge management and its practices, how to capture, share and applying in order to support company growth.
  • To develop the participants’ knowledge management competencies which will support the learning activities planned in the company. This means to enable the participants to support management teams, in the knowledge management role.

General Information:
This 2-day program will be delivered in a combination between lecturer and role-plays – exercises for 16 effective teaching hours.

PROGRAM OVERVIEW
Day 1 :  ESSENCE OF KNOWLEDGE MANAGEMENT

  1. Understand and define your company needs toward KM
  2. What is Knowledge Management?
  3. The holistic model – it’s more than the sum of the parts
  4. Getting the environment right
  5. Getting started – Just do it

Day 2 :TOOLS and TECHNIQUES

  1. Design the KM Blue print and step-by-step process
  2. Learning from your peers – somebody has already done it
  3. Learning whilst doing – time to reflect
  4. Learning after doing – when it’s all over
  5. Finding the right people – if only I knew who
  6. Networking & Communities of practice
  7. Leveraging what we’ve learned – capturing knowledge
  8. Implement KM and its attributes
  9. Maintain and continuous improvement of KM
  10. Moving along the KM Performance Curve
  11. Communicating the value of KM
  12. KM and Change Management
  13. KM Best Practices

DURASI

2 Hari di Yogyakarta (lokasi lain dapat di-request sesuai kebutuhan dan jumlah peserta).

 

Karena kompleksnya pelatihan ini, maka dibutuhkan pendalaman yang lebih komprehensif melalui sebuah training. Dan menjadi sebuah kebutuhan akan training provider yang berpengalaman di bidangnya agar tidak membuat peserta menjadi cepat bosan dan jenuh dalam mendalami bidang teknik ini.

  • Jadwal Pelatihan 2024 :

  • Batch 1 : 03 – 04 Januari 2024 | 16 – 17 Januari 2024
  • Batch 2 : 06 – 07 Februari 2024 | 20 – 21 Februari 2024
  • Batch 3 : 05 – 06 Maret 2024 | 19 – 20 Maret 2024
  • Batch 4 : 03 – 04 April 2024 | 23 – 24 April 2024
  • Batch 5 : 07 – 08 Mei 2024 | 21 – 22 Mei 2024
  • Batch 6 : 05 – 06 Juni 2024 | 25 – 26 Juni 2024
  • Batch 7 : 09 – 10 Juli 2024 | 23 – 24 Juli 2024
  • Batch 8 : 06 – 07 Agustus 2024 | 20 – 21 Agustus 2024
  • Batch 9 : 04 – 05 September 2024 | 18 – 19 September 2024
  • Batch 10 : 08 – 09 Oktober 2024 | 22 – 23 Oktober 2024
  • Batch 11 : 06 – 07 November 2024 | 26 – 27 November 2024
  • Batch 12 : 04 – 05 Desember 2024 | 18 – 19 Desember 2024

Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta training pelayanan konsumen prima terbaru

Lokasi training kiat kiat dan seni membuat customer anda happy terbaru :

  • Yogyakarta, Hotel Dafam Malioboro (6.000.000 IDR / participant)
  • Jakarta, Hotel Amaris Tendean (6.500.000 IDR / participant)
  • Bandung, Hotel Golden Flower (6.500.000 IDR / participant)
  • Bali, Hotel Ibis Kuta (7.500.000 IDR / participant)
  • Lombok, Hotel Jayakarta (7.500.000 IDR / participant)

Investasi Pelatihan :

Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.

Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas training pelayanan konsumen prima murah :

  • FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara)
  • FREE Akomodasi Peserta ke tempat pelatihan bagi peserta training kiat kiat dan seni membuat customer anda happy terupdate
  • Module / Handout training customer service excellence terupdate
  • FREE Flashdisk
  • Sertifikat training pengenalan customer service excellence murah
  • FREE Bag or bagpackers (Tas Training)
  • Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
  • 2xCoffe Break & 1 Lunch, Dinner
  • FREE Souvenir Exclusive
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