TRAINING CUSTOMER FOCUS SELLING SKILLS

 

DESKRIPSI

Training Customer Focus Selling Skills sangat penting untuk membekali tenaga penjualan agar mampu memahami kebutuhan dan keinginan pelanggan secara mendalam. Dengan pendekatan yang berorientasi pada pelanggan, peserta dapat meningkatkan efektivitas komunikasi, membangun hubungan jangka panjang, serta meningkatkan kepuasan dan loyalitas pelanggan. Pelatihan customer service focus selling skill ini juga membantu dalam mengasah kemampuan negosiasi dan strategi penjualan yang berfokus pada solusi, sehingga hasil penjualan dapat meningkat secara signifikan.

Pelatihan ini membahas mengenai keterampilan penjualan berbasis pelayanan pelanggan dan tidak tuntas jika dipelajari dalam hitungan jam. Oleh karena itu, diperlukan waktu tersendiri dan bimbingan yang profesional.

 

MATERI

  1. ROLES OF SALESPERSONS
    • * Market Conditions and Challenges;
    • * Building Competitiveness Factors;
    • * The Selling Challenges;
    • * The Role of Salesperson;
    • * The Persuasive Selling Process;
  2. PROSPECTING AND CONTACTING
    • * The Prospecting Funnel;
    • * The Power of Referrals;
    • * Qualification and Sales Strategy;
    • * Initial Contact; Introduction Letter;
    • * Initial Contact: Phone Call;
    • * Cold Calling;
    • * Choosing Methods of Contact;
    • * Tips for Telephone Appointment.
  3. PLANNING THE SALES
    • * Planning the Sales;
    • * Anticipating the Customer’s Needs;
    • * Qualifying the Sales;
    • * Developing Relationship with prospect.
    • * Gathering Information;
    • * The Information Gathering “Funnel”;
      • GROUP DISCUSSION: PREPARING PRODUCT BENEFIT
      • INDIVIDUAL PRESENTATION AND FEEDBACK
      • Each participant will be asked to presents the benefits of each products using OHP and or LCD presentation tools. Instructor and the participants will give their opinion and feedbacks.
  4. PRESENTING SOLUTION AND CLOSING THE SALES
    • * Presenting Solution;
    • * Deciding on the Value-added Solution;
    • * Checking for Viable Solution;
    • * Developing the Presentation Strategy;
    • * Written Proposals;
    • * Gaining Customer’s Commitment (Closing the Sales);
    • * Buying Signals;
    • * Action – Keeping the Commitments;
  5. WORKING WITH OBSTACLES AND HANDLING COMPLAINTS
    • * Working with Obstacles;
    • * Customer Obstacles;
    • * Types of Obstacles;
    • * Dealing with Obstacles;
    • * Tips in Handling Complaints
      • INDIVIDUAL ROLE-PLAY: GATHERING INFORMATION AND SELLING TECHNIQUES
  6. COACHING AND MENTORING
    • * Introduction to coaching;
    • * What is coaching, counseling, and mentoring;
    • * How to determine if coaching is needed;
    • * Coaching model;
    • * Feedback exercise; performance feedback tips;
    • * Steps for conducting formal observation;
    • * Coaching response exercise;
    • * Review of handling difficult employees;
    • * Effective mentoring techniques

 

TRAINING CUSTOMER FOCUS SELLING SKILLS

 

SIAPA YANG DAPAT MENGIKUTI TRAINING INI?

  • Sales Executive
  • Account Manager
  • Customer Service Representative
  • Marketing Staff
  • Business Development Officer

 

TRAINER PADA TRAINING INI

Instruktur yang berpengalaman dalam bidang keterampilan jual fokus pelanggan akan mengisi pelatihan customer service skills.

 

JADWAL PELATIHAN 2025

  • BATCH 1 : 13-14 Januari 2025
  • BATCH 2 : 10-11 Februari 2025
  • BATCH 3 : 10-11 Maret 2025
  • BATCH 4 : 14-15 April 2025
  • BATCH 5 : 15-16 Mei 2025
  • BATCH 6 : 12-13 Juni 2025
  • BATCH 7 : 10-11 Juli 2025
  • BATCH 8 : 18-19 Agustus 2025
  • BATCH 9 : 17-18 September 2025
  • BATCH 10 : 16-17 Oktober 2025
  • BATCH 11 : 13-14 November 2025
  • BATCH 12 : 15-16 Desember 2025

Calon peserta dapat menyesuaikan jadwal tersebut sesuai dengan kebutuhan

Upgrade diri Anda dengan mengikuti pelatihan bersama kami, berkembang bersama NISBI Indonesia!

 

LOKASI

Pelatihan ini sudah pernah diadakan di Jakarta dan Yogyakarta. Kami juga bisa menyelenggarakan di kota lain, antara lain :

  • Bandung
  • Bali
  • Lombok
  • Makassar

 

INVESTASI

Investasi pelatihan tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.

Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

BENEFIT

  • Module / Handout
  • FREE Flashdisk
  • FREE Bag or bagpack (Tas Training)
  • Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
  • 2x Coffee Break & 1 Lunch
  • FREE Souvenir Exclusive

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