TRAINING HANDLING CUSTOMER COMPLAINT

TRAINING HANDLING CUSTOMER COMPLAINT

TRAINING HANDLING CUSTOMER COMPLAINT

DESCRIPTION OF REGULER TRAINING COMPLAINT RESOLUTION

In the fiercely competitive landscape of business, the Training on Handling Customer Complaints emerges as a mission-critical element for organizations. Customer complaints are not merely challenges but opportunities to showcase exceptional service. Failing to address customer grievances effectively can lead to reputational damage, loss of customer loyalty, and negative impact on the bottom line. This training highlights the pivotal role of mastering complaint resolution techniques in transforming dissatisfied customers into loyal advocates. As the voice of the customer becomes increasingly influential in shaping brand perception, the ability to handle complaints professionally and empathetically is an indispensable skill for any customer-facing role.

The Training on Handling Customer Complaints is a dynamic program designed to empower customer-facing professionals with the skills and strategies needed to navigate challenging interactions. Through a blend of theoretical frameworks, role-playing scenarios, and real-world case studies, participants will gain expertise in understanding customer perspectives, resolving issues, and transforming negative experiences into positive outcomes. The program aims to create a culture where customer complaints are viewed as valuable feedback opportunities, fostering a customer-centric mindset throughout the organization.

Training that covers topics on complaint resolution this also requires a separate amount of time and professional guidance; it cannot be fully mastered in just a few hours.

GOALS OF TRAINING CUSTOMER SERVICE EXCELLENCE FIXED RUNNING

  • Equip participants with active listening and empathetic communication skills.
  • Develop effective techniques for de-escalating tense situations.
  • Enhance problem-solving abilities to address customer concerns promptly.
  • Foster a customer-centric mindset among frontline staff.
  • Implement strategies for turning customer complaints into positive experiences.

By participating in this Training Customer Service Excellence in this regard, it is hoped that participants can delve deeper into the knowledge about handling customer complaint.

Topics of Training Handling Dissatisfied Customers (Online – Offline)

  1. Customer service best practices handbook.
  2. Role-playing exercises for complaint resolution.
  3. Case studies on successful customer complaint handling.
  4. Communication and conflict resolution guides.
  5. Video tutorials on active listening techniques.
  6. Templates for documenting and analyzing customer feedback.
  7. Webinars by industry experts on customer-centric strategies.
  8. Customer service excellence frameworks.
  9. Interactive workshops on problem-solving.
  10. Networking opportunities with customer service professionals.

We facilitate training activities in the cities of Venice, Zurich, Rome, Vienna, Athens, Bali, Budapest, Cambridge, Copenhagen, and Florence. We offer convenience and ease in selecting schedules, locations, prices, and other relevant information according to your needs.

Participants of Training Customer Service Excellence in Singapure

This Handling Dissatisfied Customers Training is highly suitable for participants from :

  • Customer Service Representatives
  • Frontline Staff
  • Sales Associates
  • Call Center Agents
  • Service Industry Managers

Instructors of Training Offline Handling Customer Complaint In Liverpool

The Complaint Resolution Training being conducted will be led by experienced instructors in the field of customer service excellence :

The instructors who teach this Handling Customer Complaint training are instructors who are competent in this handling customer complaint field from both academic and practitioner circles.

Jadwal Pelatihan 2025

  • BATCH 1 : 13-14 Januari 2025
  • BATCH 2 : 10-11 Februari 2025
  • BATCH 3 : 10-11 Maret 2025
  • BATCH 4 : 14-15 April 2025
  • BATCH 5 : 15-16 Mei 2025
  • BATCH 6 : 12-13 Juni 2025
  • BATCH 7 : 10-11 Juli 2025
  • BATCH 8 : 18-19 Agustus 2025
  • BATCH 9 : 17-18 September 2025
  • BATCH 10 : 16-17 Oktober 2025
  • BATCH 11 : 13-14 November 2025
  • BATCH 12 : 15-16 Desember 2025

The schedule can be adjusted to suit the needs of prospective participants

Location Training Handling Dissatisfied Customers :

  • Manila
  • Munich
  • Oslo
  • Oxford
  • Prague
  • Santorini

Notes :

Two + 1* day training time with costs available for Individual, Group and In-house Training, not including accommodation/lodging.

For costs and training schedule, please contact marketing again

Investment Training Handling Dissatisfied Customers :

The two-day training investment is adjusted to the number of participants (on call). *Please feel free to contact us.

If the company requires an in-house training package, the training investment budget can be adjusted to the company budget.

Facilities Training Handling Dissatisfied Customers Offline :

  • Modules / Handouts.
  • Flashdisk*.
  • Certificate of attendance.
  • FREE bag or bagpacker.
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